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4.12 TRAFFIC REPORT OVERVIEW

A***************************** SYSTEM STATISTICS ****************************

1 BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30

2 ACTIVITY SYSTEM TOTAL

3 INCOMING TRUNK CALLS - ANSWERED..................0000

4 INCOMING TRUNK CALLS - NOT ANSWERED..............0000

5 OUTGOING TRUNK CALLS ............................0000

6 A SELECTED TRUNK WAS BUSY........................0000

7 INTERCOM CALLS - COMPLETED.......................0000

8 INTERCOM CALLS - NOT ANSWERED....................0000

9 TRUNK RECALLS TO STATION.........................0000

10 TRUNK RECALLS TO OPERATOR GROUP..................0000

11 INTERNAL PAGE USED...............................0000

12 EXTERNAL PAGE USED...............................0000

13 ALL PAGE USED....................................0000

1. BEGINNING & ENDING

This identifies when the statistics were collected. It includes dates and time.

2. ACTIVITY: Overall summary of traffic in the system for activities 3 to 13.

3. INCOMING TRUNK CALLS-ANSWERED: These are any incoming trunk calls to the system. These calls are

pegged when answered by any device and/or station in the system whether it is a new call or a recall.

4. INCOMING TRUNK CALLS-NOT ANSWERED: These are any incoming trunk calls that were not answered by

any station or device in the systems. These are the same calls that would be flagged as abandoned in SMDR.

5. OUTGOING TRUNK CALLS: These are all outgoing trunk calls that were originated by any station or through

the DISA feature. Outgoing trunk calls are valid calls as defined by the SMDR START TIME in MMC 501.

6. A SELECTED TRUNK WAS BUSY: Pegged every time a trunk or trunk group was busy regardless of the man-

ner in which it was selected (e.g., DTS key, LCR, “9”, 7XX, TRK GROUP SELECT, SPD, External call forward, DISA).

7. INTERCOM CALLS COMPLETED: These are all intercom calls that were completed to any station, station

group or device.

8. INTERCOM CALLS NOT COMPLETED: These are all intercom calls that were not answered and resulted in the

calling party hanging up. A call to a station group that overflows to another station is considered not

answered whether the overflow destination did or did not answer.

9. TRUNK RECALLS TO STATION: These are trunk calls that were placed on any kind of hold and recalled a sta-

tion. These are also trunk calls that were transferred and were not answered and recalled the transferring sta-

tion. This includes members of the operator group that put calls on hold and then recall the operators sta-

tion.

4.63

1 2 ... 92 93 94 95 96 97 98 99 100 101 102 103 104

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Combi 7100 Series Specifiche Pagina 97

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