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iDCS 64B AOM (See Figure 2–12)

• 64 programmable keys with red lights

• A maximum of 2 can be assigned to any keyset to provide addi-

tional programmable keys

• Requires a DLI port

• The maximum number of iDCS 64B AOMs per system is limited

by the available DLI ports.

• Available in dark gray

iDCS 14B STRIP (See Figure 2–13)

• 14 programmable keys with red lights

• A maximum of one can be added to any 28D or 18D keyset to provide

additional programmable keys

• Does not require a DLI port

• Available in dark gray

2.10

FIGURE 2-12

FIGURE 2-13

1 2 ... 17 18 19 20 21 22 23 24 25 26 27 ... 103 104

OfficeServ 1
TABLE OF CONTENTS 3
4 BUSINESS FEATURE PACKAGE 4
5 GENERAL USER INFORMATION 4
Convergence: One Solution 5
PART 1. SYSTEM OVERVIEW 5
BENEFITS 6
1.2 SIZE AND CONFIGURATION 7
1.2.1 CABINET LAYOUT 7
Virtual Cabinet Slots 8
1.2.2 SYSTEM CAPACITIES 9
License 11
(4DLM + 4DLM + 4TRM) 11
PART 2. HARDWARE DESCRIPTIONS 13
2.2.2 MEDIA CARD 14
2.4 DAUGHTERBOARD MODULES 15
2.3 INTERFACE CARDS 15
4SWM (DATA MODULE) 16
HARDWARE CAPACITIES 18
MAXIMUM AOM CAPACITY 18
2.6 STATION EQUIPMENT 19
2.6.2 iDCS SERIES EQUIPMENT 21
2.6.3 DCS SERIES KEYSETS 23
SMT-i3105 (see Figure 2–16) 24
SMT-i5210 (see Figure 2–17) 24
SMT-i5230 (see Figure 2–18) 24
SMT-i5243 (see Figure 2–19) 25
SMT-i5264 (see Figure 2–20) 25
2.6.6 OfficeServ™ Wireless 27
Feature Highlights 28
2.6.7 SIP DEVICES 29
PART 3. SPECIFICATIONS 30
3.5 RINGS AND TONES 31
3.5.1 RING CYCLES 31
3.3 ENVIRONMENTAL LIMITS 31
3.4 CABLE REQUIREMENTS 31
3.5.1a SYSTEM RING CYCLES 31
3.5.2 RING 32
3.5.3 SYSTEM TONES 32
3.6 KEYSET LED INDICATIONS 32
SYSTEM FEATURES 34
ACCOUNT CODE ENTRY 36
ACCOUNT CODE KEY 36
ACCOUNT CODE KEY – ONE TOUCH 36
Voluntary 37
CALL CENTER 39
EMBEDDED REPORTING PACKAGE 40
OFFICESERV DATAVIEW 40
CALL COSTING 41
CALL FORWARDING 41
CALL HOLD 42
CALL PARK AND PAGE 42
CALL PICKUP 42
CALL RECORDING 43
CALL WAITING/CAMP-ON 43
CALLER ID FEATURES 43
Caller ID 45
OfficeServ™ Messenger 47
CONFERENCE 48
CONFERENCE GROUP 48
CUSTOMER SET RELOCATION 48
DATA SECURITY 48
DID/DDI Call Limits 49
DISA SECURITY 50
DISTINCTIVE RINGING 50
DOOR PHONES 50
EXECUTIVE BARGE-IN (OVERRIDE) 50
Primary Rate Interface (PRI) 52
MOBILITY SOLUTION 54
MULTIPLE LANGUAGE SUPPORT 54
MUSIC ON HOLD—FLEXIBLE 54
MUSIC ON HOLD – SOURCES 54
NETWORKING 55
OfficeServ™ CONNECT 57
OPERATOR GROUP 57
Operator 58
Station Group 58
Time Based Routing - Plans 59
Automatic / Manual 59
Holiday Schedule 59
RING OVER PAGE 60
SECRETARY POOLING 60
SINGLE LINE CONNECTIONS 60
SIP SERVICES 60
SPEED DIAL NUMBERS 61
SPEED DIAL BY DIRECTORY 61
STATION HUNT GROUPS 61
STATION PAIR 61
Special Code Table 62
VIRTUAL EXTENSIONS 64
VOICE MAIL 64
WALKING CLASS OF SERVICE 65
STATION FEATURES 66
SMT-i5264 IP 64 BUTTON MODULE 67
TRI-COLORED LIGHTS 72
RINGING PREFERENCE 72
SPEAKERPHONE 72
STATION LOCK 72
TERMINAL STATUS INDICATOR 72
VOLUME SETTINGS 73
WALL-MOUNTABLE KEYSETS 73
DISPLAY FEATURES 74
CALLING PARTY NAME 75
Call Screen 77
Agent Screen 77
SAMPLE DISPLAYS 78
SAMPLE CALLER ID 79
SAMPLE UCD DISPLAYS 80
AUTO ATTENDANT FEATURES 81
DESCRIPTIONS 81
SYSTEM ACTIVITY REPORTS 83
TRANSFER DIRECT TO MAILBOX 83
VOICE PROMPT PROGRAMMING 83
WEB PROGRAMMING 83
VOICE MAIL FEATURES 84
VOICE PROMPTED PROGRAMMING 89
UNIFIED VOICEMAIL 89
4.6 SAMPLE SMDR PRINTOUT 90
(WITHOUT CALLER ID) 90
4.7 SAMPLE SMDR PRINTOUT 91
(WITH CALLER ID/ANI NUMBER) 91
4.9 UCD CALL STATISTICS 93
LONGEST QUEUE TIME TODAY 94
LONGEST QUEUE TIME NOW 94
4.10 UCD AGENT STATISTICS 95
4.11 SAMPLE TRAFFIC REPORT 96
4.12 TRAFFIC REPORT OVERVIEW 97
5.2 FCC REQUIREMENTS 101
5.4 MUSIC ON HOLD WARNING 103
5.5 DISA WARNING 103

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